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CebuDoc offers 24/7 Hotline & Online Help for Coronavirus-related inquiries

How do we know that we have to go to the hospital? What if it’s just a normal cold? Do we go to the hospital? Or stay at home? Will they come to us? Do I have COVID-19?

So many questions are raised, especially now that there is a confirmed case of COVID-19 in Cebu. Well, no need to panic.

CebuDoc Group has made it easier and accessible for all of us. We should all stay at home because there is now no need to rush to the hospital for our inquiries on what to do and worries on possible symptoms.

CebuDoc has set up a 24-hour hotline and online help dedicated for COVID-19 inquiries. Their official Facebook page will be co-managed by a Healthcare Worker (HCW) who will reply to your chat messages, while the Hotline will be manned by Healthcare Workers too with the supervision of a Resident Doctor and Consultant on Duty.

You will also be briefed on privacy rights and consents, disclosed some necessary information and then be given instructions by HCW based on recommendations of the resident doctor or consultant on duty.

24/7 Hotlines:

  • 0961-525-5194 (Smart)
  • 0956-788-5071 (Globe)
  • 0931-059-8617 (Sun)
  • Facebook Page (for Chat messages)

On a step-by-step process, please see the details below.



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IMPORTANT NOTE: The rates, contact details and other information indicated in this post are accurate from the time of writing but may change without Sugbo.ph's notice. Should you know the updated information, please message us on Facebook.


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About Marel Floreen Baluyos

Marel Floreen Baluyos
"Cebu is my always."

Chemical Engineer / Associate Editor | Bantayan Island, Cebu

For advertising inquiries, kindly directly email Sugbo.ph at [email protected].

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