The Mandaue City Government is set to launch a 24/7 suicide and mental health hotline on October 13, 2025, strengthening its response to rising mental health concerns and suicide-related incidents.
Round-the-Clock Mental Health Support
The hotline will be housed at the City Health Office’s operations center, structured like a command center for efficient coordination. Calls are expected to last 30 to 40 minutes on average, with trained psychometricians providing immediate counseling.
For critical situations, the system is designed to quickly connect with the City Disaster Risk Reduction and Management Office (CDRRMO) and ambulance services, ensuring rapid deployment of emergency responders.
Addressing High-Risk Hours
The city anticipates most calls will come in during late evenings and early mornings, when vulnerable individuals are more likely to experience crises. With its 24/7 operation, the hotline will be able to provide help at any hour, offering residents a reliable safety net in moments of need.
Expanding Mental Health Programs
Beyond the hotline, Mandaue City has been expanding its mental health efforts through psychoeducation, counseling, and inter-agency collaboration. More than 13,000 individuals have joined awareness sessions across schools, communities, and workplaces.
Partnerships with the University of San Carlos have boosted the city’s capacity for assessment and treatment. A registered psychologist has also been assigned to strengthen clinical support for residents in need.
Launching on Mental Health Day
The hotline will be officially launched during the city’s Mental Health Day celebration on October 13. The program will open with a Holy Mass at 4:30 p.m. at St. Joseph Parish, followed by activities at the City Hall grounds led by Mayor Thadeo Jovito “Jonkie” Ouano.
Through this initiative, Mandaue City aims to make mental health services more accessible and responsive. By establishing a hotline that operates day and night, the city provides a vital lifeline for residents in crisis, helping to build a more supportive and compassionate community.
