Dalaguete opens its first BPO firm

Dalaguete celebrated a significant milestone last May 30 of this year 2023, with the inauguration of its first-ever three-story Business Process Outsourcing (BPO) center.

This development is in line with the growing trend of BPO  firms venturing into the countryside, capitalizing on the advantages of lower costs, access to talent, and improving digital infrastructure in rural areas. 

Photo from Gov. Gwen Garcia Facebook Page

The momentous occasion was graced by esteemed guests, including Governor Gwendolyn Garcia and Dalaguete Mayor Ronald Cesante. 

The launch of the BPO center marks a turning point for Dalaguete, as it is expected to generate approximately 200 call center positions. 

Governor Garcia expressed her optimism for the BPO center, highlighting the opportunity it presents for the local youth to join an industry that offers better pay and promising prospects.

Photo from Gov. Gwen Garcia Facebook Page
Photo from Gov. Gwen Garcia Facebook Page

The center is an integral part of the Dalaguete Information Technology Park (D’IT Park) project, initiated by the local government unit (LGU) to create employment opportunities for the local residents.

Jack Madrid, President of the IT Business Process Association of the Philippines (Ibpap), explained that investors are increasingly recognizing the talent gap in Metro Manila. Consequently, they are expanding their operations to the provinces, seeking highly skilled individuals. 

Photo from Gov. Gwen Garcia Facebook Page
Photo from Gov. Gwen Garcia Facebook Page

The establishment of Dalaguete’s BPO center signifies the town’s emergence as a potential outsourcing hub, bringing economic growth and employment opportunities to the region. 

With the combination of a strategic location, access to skilled talent, and the support of the local government, Dalaguete is poised to make a mark in the BPO industry and contribute to the overall development of the local economy.

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