A guide to terminating your PLDT subscription plan

Do you wish to cancel your PLDT subscription plan? Well, whatever the reason is – you may do so!

Keep in mind that you read your PLDT contract first, as you know there are terms where you will be charged a termination fee during their ‘lock-in period’, lock-in period’s last about 2 years (24 months) before you can terminate your plan without getting charged a termination fee.

Or if you are a Home Fibr Plan subscriber, your subscription is subject to a 3 years lock-in period (36 months).

“Why would I want to do any of that?! I’d rather not pay to cancel my subscription plan.” Well, you may – but I’d advise you not to do it because your account under your name will be marked to have bad records and blacklisted in their database, so you won’t be able to avail of any of their services in the future.

But don’t worry, in this article, I will teach you the steps to terminate your account. Reasonably.

Photo from PLDT Facebook Page

Contact their hotline

Reach out to their customer service representatives to issue a termination to your account, during this call they will brief you over your account’s status, should there be unsettled bills and remaining balances before termination.

So be sure to have settled your bills for the month.

Visit the nearest office branch

Up until now I even wonder why big companies such as PLDT prioritize on-site queries over online and hotline queries, all platforms should be equally treated and accommodated; but for now, if you wish to process your termination request, visit the nearest office branch.

There are certain requirements to prepare for the termination process, here are the things you need to bring with you:

  • Valid ID (Check the list of valid ID’s)
  • Termination Letter:

Prepare your Letter of Termination, indicating your account details such as:

  • Account Name
  • Account Number
  • Landline Number
  • Address
  • Reason for termination
  • Authorization letter (if you send a representative on behalf of your account)
  • Cash
Photo from officemoto.com

Be specific and accurate in your letter, it will help keep things in check between you and PLDT. 

Waiting process upon termination request

Yes, it does take about 2-3 weeks (or 4, depending on how unresponsive PLDT can be sometimes) for a customer service representative to contact you again on either mobile number or landline. 

The customer service will ask for your confirmation to finalize the process, upon confirmation, the termination will take about 2-3 days.

So that’s about the steps you need to know to process your subscription plan termination with PLDT. They do process your request attentively, but it takes a lot of patience to bear with the slow process sometimes. Wish you all the best!



Nelson Phillip
Nelson Phillip

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