Getting civil registry documents in the Philippines is entering a new phase as mobile wallets deepen their role in everyday transactions. A new in-app feature promises to cut down long queues and simplify how Filipinos secure important records. The move signals a broader shift toward digital public services that meet users where they already are. Read the full article to see how this update could change the way you request your documents.
Partnership powers the rollout
The Philippine Statistics Authority has teamed up with fintech platform GCash, along with service provider Pilipinas Teleserv, to integrate civil registry services directly into the mobile app. Through the PSAHelpline Mini App, users can now request birth, marriage and death certificates, as well as CENOMAR and CENODEATH documents. The service is available inside the GLife section of the GCash app, making the process more accessible through smartphones. Officials describe the collaboration as part of the government’s continuing digitalization push.
First for local e-wallets
The integration positions GCash as the first e-wallet in the country to host the PSAHelpline service within its platform. It also introduces the ability to receive civil registry certificates in PDF format inside the app. National Statistician Undersecretary Claire Dennis Mapa said the feature aims to deliver faster and more convenient public service through a trusted digital channel. GCash public sector head Cleo Celeste Santos added that easier access to documents can help more Filipinos participate in the digital economy.
How to request via GCash
• Open the GCash app and go to GLife
• Select the PSAHelpline Mini App
• Choose the document you need
• Fill out the required information
• Complete payment through GCash
• Wait for delivery or digital copy notification
How the e-certificate works
Aside from the in-app option, the PSA continues to offer its E-Certificate Service through PSAHelpline.ph. Applicants fill out an online form, complete identity verification and settle payment using available channels. Once approved, a digital copy may be released within the same day and sent to the requester’s email. Authorities emphasized that the electronic document carries the same legal weight as traditionally issued certificates.
Security and verification assured
Pilipinas Teleserv Managing Director Jun Yupitun said the PDF certificates are designed to be tamper-proof. Each file is secured using a private key, allowing institutions and individuals to verify authenticity directly with the PSA. Officials stressed that the added security aims to build trust in fully digital civil registry transactions. The agency also plans to work with more schools, companies and financial institutions to widen acceptance of digital copies.
Fees and continued options
Birth, death and marriage certificates are priced at P290 each, while CENOMAR and CENODEATH documents cost P345. The PSA reported that about 18 million people obtained certificates last year, with demand expected to grow following the new feature. Traditional options remain available for those who prefer physical copies. Walk-in applications and door-to-door delivery services will continue alongside the digital rollout.